Why can't I login using my email address and password?
4. The other possible cause is that your web browser's cookie*
function may be disabled. To test if your computer can communicate with our server, you may try to log into our website using the following dummy account:
If enabling the cookie function in your browser does not eliminate the problem and your web browser is not the latest version, we recommend you to download the latest Google Chrome or download the latest Microsoft Internet Explorer.
If you still can't access your account with the above instruction, please try to login using a different browser (e.g. Google Chrome, Internet Explorer, Microsoft Edge or Apple Safari) or using a different device (laptop, tablet, smartphone or desktop).
As a last resort, you may create another user account with a different email address so that you can access our course library immediately. Free email accounts are available at Yahoo! Mail, Aol Mail, Hotmail and Gmail.
Please feel free to contact us at 703-988-0088 if you need further assistance.
*A Cookie is simply a small text file placed in your browser or on your hard drive by a Web Page server. It is essentially your identification card that helps with online sales/services and allows the server to provide you the personalized web pages.