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Frequently Asked Questions/Online Help

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Click any question below to view the the answer!

1. How can I retrieve my password?

You may retrieve your password by using the "Forgot Your Password?" feature on our home page or on the user login screen.

If you cannot access your email account anymore, you may log into your account with your security question if it has been set up previously.

2. How can I update my personal profile or email address?

You may update your personal profile or email address through "My Account" or when you purchase a course.

3. Why can't I enter the PDHonline Course Library after I complete the registration?
Your web browser's cookie function may be disabled or your web browser is an old version. To access PDHonline's personalized web pages, you need to turn on the cookie function in your web browser per instructions below.

If you're using Google Chrome:
1. At the top right, click the menu icon (three dots) and then choose Settings.
2. In the left navigation pane, click Privacy and security.
3. In the "Privacy and security" section, click Cookies and other site data.
4. Under "Cookies and other site data," select Allow all cookies (recommended)

If you're using Micrsoft Edge:
1. At the top right, click the menu icon (three dots) and then choose Settings.
2. In the left navigation pane, click Cookies and site permissions.
3. In the "Cookies and site data" section, turn on Allow sites to save and read cookie data (recommended).

If you're using Internet Explorer Version 6.0 or higher
(you may find your browser's version in Help menu):
1. Choose Tools, then
2. Internet Options.
3. Click the Privacy tab,
4. Move the slider to the Medium level.
Note: You may also click the Advanced button to override automatic cookie handling.

If you're using Mozilla Firefox 2.0 or later version:
On the browser menu bar, click
1. Tools, then
2. Options, then
3. Click the Privacy icon,
4. Select "Accept cookies from sites".

If enabling the cookie function in your browser does not eliminate the problem and your web browser is not the latest version, we recommend you to download the latest Google Chrome or download the latest Microsoft Edge or download the latest Mozilla Firefox.

4. Why can't I log in using my email address (user ID) and password?
This problem could be caused by one of the following reasons:

1. Your computer memorized a different password for the corresponding email address. In this case, do not use the password memorized by your computer. Instead, type in your password. Please note that the password is case-sensitive.

2. If you do not remember your password or are not sure what password you used before, you may request your password by using the "Forgot Your Password?" feature on our website. If you do not receive your password within five minutes, please check your junk or spam email folders. Sometimes, valid emails could land in these folders.

3. Maybe you are using an old version of a browser. If you used Firefox, you may want to try Google Chrome or Microsoft Edge to see if you can log in using a different browser.

4. The other possible cause is that your web browser's cookie function may be disabled. To test if your computer can communicate with our server, you may try to log into our website using the following dummy account:

User Email Address (User ID): x@PDHonline.com
Password: 123

If you can log into Mr. X's account, your computer setting is correct. Otherwise, please see FAQ No. 23 for instructions on how to enable the cookie function.

5. Why can't I receive the password I requested through your website?

Our server sends out your password immediately upon your online request. If you have not received your password through email, please check your junk or spam email folder if applicable. If it is not there or you do not have a junk email folder, please check your email filter setting. Some email systems may block emails from senders not listed in the contact list (whitelist).

As an alternative, you may try to log in using your security question if it has been set up previously.

6. Do you have an introductory promotional offer for the first time PDHonline users?

Yes. As part of our ongoing 22nd Anniversary celebrations, first-time users may receive a 25% discount on their purchase. Just enter the following coupon code in Step 2 of the payment process at the time of online purchase:

PDH2015

This offer cannot be applied to prior sales. The coupon code must be entered at the time of online purchase to receive the discount.

If you could not find the answer to your question, please send your question through "Contact Us".