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Frequently Asked Questions/Online Help

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Click any question below to view the the answer!

1. How do I take an online course?

Because it is not necessary to study the course materials online immediately after purchase, there are three methods you may use to take an online course.

Method A: Treat the online course as a home-study course. Here is the recommended procedure:

  1. Purchase the course using one of the payment options.
  2. Download the course files if they are in PDF or Word format.
  3. Print the course materials and quiz questions from your browser.
  4. Study the course materials at your own pace.
  5. Complete the quiz on paper (offline) if you like.
  6. Log onto our website and enter your quiz answers - our computer will grade your quiz immediately.
  7. Take the quiz again without additional charge, if you fail the quiz.
  8. Print the certificate of completion when you pass the quiz.
Method B: Take the online course entirely by computer. Here is the recommended procedure:
  1. Purchase the course using one of the payment options.
  2. Review the quiz questions online - you may optionally print the quiz questions.
  3. You may save the course materials and quiz questions on your computer for offline study.
  4. Study the course materials at your own pace online or offline.
  5. Complete the quiz online - our computer will grade your quiz immediately.
  6. Take the quiz again without additional charge, if you fail the quiz.
  7. Print the certificate of completion when you pass the quiz.
Method C: Take the online course using any combination of the techniques mentioned in Methods A & B.
2. How much time will I be allowed to complete a course?

You have one year from the date of purchase to complete the course.

3. How much time do I have to complete a quiz?

There is no time limit while you take the quiz. If you can't finish the quiz in one session, that's okay because our server will remember your partially completed quiz for 30 days as long as you are using the same browser and computer. However, you must complete the quiz within one year from the date of purchase.

4. How many questions are in each quiz?

The number of quiz questions varies from course to course. There are a minimum of 10 quiz questions in each course offering less than 5 PDH credits, and a minimum of 20 quiz questions in each course offering more than 4 PDH credits. For courses approved by the Texas Land Surveying Board, there are 50 quiz questions for each course to meet the TX PLS Board requirement.

5. Why can't I access the course or quiz after online payment?

Occasionally, our server may miss communication from our payment gateway. If you cannot access the quiz or course materials after online payment, please notify us through "Contact Us" or call us at 571-295-4410. Once we receive your notification, we will activate the quiz or course for you, and send you an email confirmation about the quiz or course activation.

6. What is the passing score for PDHonline quizzes?