Frequently Asked Questions/Online Help
Click any question below to view the the answer!
1. How do I take an online course?
Because it is not necessary to study the course materials online immediately after purchase, there are three methods you may use to take an online course.
2. How much time will I be allowed to complete a course?
You have one year from the date of purchase to complete the course.
3. How much time do I have to complete a quiz?
There is no time limit while you take the quiz. If you can't finish the quiz in one session, you may want to save or print out the partially completed quiz for use next time because our server will not be able to remember your partially completed quiz. You must complete the quiz within one year from the date of purchase.
4. How many questions are in each quiz?
The number of quiz questions varies from course to course. There are a minimum of
10 quiz questions in each course offering less than 5 PDH credits, and a minimum of
20 quiz questions in each course offering more than 4 PDH credits. For courses approved by the Texas Land Surveying Board, there are 50 quiz questions for each course. For courses registered with the AIA/CES, there are 10 quiz questions for the first LU credit and 5 quiz questions for each additional LU credit. For example, a 4-LU course has a minimum of 25 quiz questions.
5. Why can't I access the course or quiz after online payment?
Occasionally, our server may miss the communication from our payment gateway. If you
cannot access the quiz or course materials after online payment, please notify
us through "Contact Us"
or call us at 703-988-0088. Once we receive your notification, we will activate
the quiz or course for you, and send you an email notification about the
quiz or course activation.
6. What is the passing score for PDHonline quizzes?
The passing score is 70% for all PDHonline
quizzes except those registered with AIA/CES or approved by Texas PLS Board. The passing score for AIA/CES registered courses and Texas PLS Board approved courses is 80% and 95%, respectively.
7. Do I have another chance to take the quiz if I fail on the first attempt?
Yes, you may repeat the quiz until you pass (at no additional charge within one year of purchase). Once you pass the quiz, you can still access the quiz within 30 days.
8. How long does it take for you to activate my course after payment?
Usually, our course activation is instant upon your online payment. Occasionally, our server may miss the communication with our payment gateway, and you may not be able to access the quiz immediately after the payment. In this case, please email us your payment receipt, and we will activate your quiz manually. If time is of essence, you may go ahead to make the same purchase again and notify us that you have made duplicated payments. We will issue a full refund to your credit card for your first payment on the following business day.
If you could not find the answer to your question, please send your question through "Contact Us".