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Troubleshooting and Problem Solving Methods

Kevin A. Mussmacher, P.E.

Troubleshooting problems may seem like an art, but with careful methodology, much of the magic can be exposed as logic and good record keeping. Any problem solving starts with the awareness that you have a problem.

Fortunately, problems are usually accompanied by symptoms. Bad or unexpected things happen to alert you to the condition. This goal of this course is to teach you to notice these discrepancies or differences in activity and to observe, collect and to analyze the symptoms. You will then use the techniques and tools described in this course to derive a logical explanation and corrective action to produce the desired result.

This course includes a multiple-choice quiz at the end, which is designed to enhance the understanding of the course materials.

* This course is acceptable to all the state PE boards except the New York State PE & PLS Board.

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NY PE & PLS: You must choose courses that are technical in nature or related to matters of laws and ethics contributing to the health and welfare of the public. NY Board does not accept courses related to office management, risk management, leadership, marketing, accounting, financial planning, real estate, and basic CAD. Specific course topics that are on the borderline and are not acceptable by the NY Board have been noted under the course description on our website.