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Engineering Quality: Mastering Total Quality Management (TQM)

Helen Chen, Ph.D., PE

This introductory course uncovers the strategic role of quality management in engineering practice, emphasizing its impact on operational efficiency, cost reduction, and customer satisfaction. You'll delve into the history and evolution of TQM, explore core principles, and become familiar with the philosophies of quality management pioneers such as Deming, Juran, and Feigenbaum. The course will guide you through key TQM tools and techniques, including the Seven Basic Tools of Quality, advanced tools like FMEA and QFD, and the application of statistical methods for quality control. By the end of this course, you'll have gained comprehensive knowledge about TQM and its application in the engineering sector. You'll be equipped with the necessary tools and skills to drive quality improvements in your organization, enhance customer satisfaction, and contribute to your company's competitive advantage.

The course has a multiple-choice quiz at the end, which is designed to enhance the understanding of the course materials.

Note: This course requires users to pay first before viewing the course content.

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NY PE & PLS: You must choose courses that are technical in nature or related to matters of laws and ethics contributing to the health and welfare of the public. NY Board does not accept courses related to office management, risk management, leadership, marketing, accounting, financial planning, real estate, and basic CAD. Specific course topics that are on the borderline and are not acceptable by the NY Board have been noted under the course description on our website.