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PDH Online Course Description PDH Units/
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Engineering Quality: Mastering Total Quality Management (TQM) (Timed & Monitored)

Helen Chen, Ph.D., PE

This introductory course uncovers the strategic role of quality management in engineering practice, emphasizing its impact on operational efficiency, cost reduction, and customer satisfaction. You'll delve into the history and evolution of TQM, explore core principles, and become familiar with the philosophies of quality management pioneers such as Deming, Juran, and Feigenbaum. The course will guide you through key TQM tools and techniques, including the Seven Basic Tools of Quality, advanced tools like FMEA and QFD, and the application of statistical methods for quality control. By the end of this course, you'll have gained comprehensive knowledge about TQM and its application in the engineering sector. You'll be equipped with the necessary tools and skills to drive quality improvements in your organization, enhance customer satisfaction, and contribute to your company's competitive advantage.

The course has a multiple-choice quiz at the end, which is designed to enhance the understanding of the course materials.

User's Guide to Timed & Monitored Online Courses:

For Timed & Monitored (T&M) online courses, you need to log into your account to view the course content. You must complete the required study time (min. 50 minutes for each PDH) before you can submit your quiz answers and obtain your certificate of completion. However, you may print out the quiz questions anytime after purchase.

You do not need to complete the T&M course in one sitting. You may view the course content from office or home using different devices with Internet connection. Our website will keep track of your total time spent. If necessary, you may print the course content for ease of reading while you are online. You may also preview the content of P291T by viewing the content of P291 since they are identical.

For T&M courses, You need to actively view course content online - at least click your mouse once in a while. The on-screen tracking clock may stop due to inactivity at your end. If that happens, you may resume your clock by pressing F5 key on your keyboard or by refreshing your screen. Thank you for your cooperation.

Note: This course requires users to pay first before viewing the course content.

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NY PE & PLS: You must choose courses that are technical in nature or related to matters of laws and ethics contributing to the health and welfare of the public. NY Board does not accept courses related to office management, risk management, leadership, marketing, accounting, financial planning, real estate, and basic CAD. Specific course topics that are on the borderline and are not acceptable by the NY Board have been noted under the course description on our website.