An Introduction to Lean Six Sigma - Improving Quality, Efficiency, Profitability, and Customer Satisfaction
Timothy D. Blackburn, MBA, P.E.
What is Six Sigma?
You might have heard this term from your client or employer. Six Sigma is a
strategy to improve the quality of products or services by reducing variability,
leading to overall business improvement. Would you like a general overview so
you can understand Six Sigma, as well as begin to apply some of the effective
approaches? Would you like to be able to speak and understand the language of
your Six Sigma clients/customers? This course is intended to be an introduction
to Lean Six Sigma. It is a beginning of a journey to better understand Six Sigma
and its proven methodology. In addition, your Six Sigma customers will be delighted
that you speak their language.
This course includes
a multiple choice quiz at the end, which
is designed to enhance the understanding of the course materials.
which is designed to enhance the understanding of the course materials.
Upon completion of this course, the student will be able to understand Six Sigma fundamentals and terminology as follows:
The intended audiences are professionals working in or consulting for industries that employ Six Sigma, or for those planning to introduce these methodologies.
Benefit to Attendees
The attendee will benefit from learning methodologies and terminologies associated with Six Sigma, as well as be able to "speak the language" of customers who utilize the Six Sigma approach.
Although Six Sigma
has been around for years, it continues to grow in popularity and remains effective.
Companies are improving quality while becoming more efficient and cost effective,
and at the same time delighting their customers. But what is Six Sigma? There
are a plethora of thick books on the subjects, and weeks of training that costs
thousands of dollars. This course will provide a general introduction to Six
Sigma, as well as explore proven methodologies to improving a process.
course content is in a PDF file (96 KB) An
Introduction to Lean Six Sigma - Improving Quality, Efficiency, Profitability,
and Customer Satisfaction. You need to open or download this document
to study this course.
The course content is in a PDF file (96 KB) An Introduction to Lean Six Sigma - Improving Quality, Efficiency, Profitability, and Customer Satisfaction. You need to open or download this document to study this course.
1. Course Introduction
2. What is Six Sigma?
3. Why Six Sigma?
4. The Statistics behind Six Sigma
5. Six Sigma Fundamental Approach - the DMAIC Methodology
6. Design for Six Sigma - DFSS and DMADV
7. Key Participants
a. Project Champions or Sponsors
b. Six Sigma Consultants
c. Green Belt
d. Black Belts
e. Master Black Belts
f. Six Sigma Teams
g. An Efficient Team Activity - Brainstorming
8. Six Sigma Tools, and Diagrams
a. Cause and Effect Diagram
b. Matrix Diagrams
c. Scatter Diagrams
d. Pareto Diagram
f. Control Charts
g. Other Graphs and Charts
9. Other Six Sigma Tools and Techniques
a. ANOVA (ANalysis Of VAriance)
b. Design of Experiments (DOE)
c. Quality Function Deployment (QFD)
e. FMEA (Failure Modes and Effects Analysis)
10. Other Six Sigma Related Practices
a. Lean Manufacturing
c. TPM (Total Productive Maintenance)
d. OEE (Operational Equipment Effectiveness)
11. Keys to Six Sigma Program Success
12. Course Summary
By the end of the course, you should have learned the fundamentals/definitions of various aspects of Six Sigma and related approaches to improving processes. The next step is to implement portions or the complete approach to your application. But this will take commitment, as well as additional training. So go forth and be safe, efficient, produce quality products and services, make a good profit, and delight your customers!
Once you finish studying the above course content, you need to take a quiz to obtain the PDH credits.