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An Introduction to Lean Six Sigma - Improving Quality, Efficiency, Profitability, and Customer Satisfaction

Timothy D. Blackburn, MBA, P.E.

Course Outline

What is Six Sigma? You might have heard this term from your client or employer. Six Sigma is a strategy to improve the quality of products or services by reducing variability, leading to overall business improvement. Would you like a general overview so you can understand Six Sigma, as well as begin to apply some of the effective approaches? Would you like to be able to speak and understand the language of your Six Sigma clients/customers? This course is intended to be an introduction to Lean Six Sigma. It is a beginning of a journey to better understand Six Sigma and its proven methodology. In addition, your Six Sigma customers will be delighted that you speak their language.

This course includes a multiple choice quiz at the end, which is designed to enhance the understanding of the course materials.

Learning Objective

Upon completion of this course, the student will be able to understand Six Sigma fundamentals and terminology as follows:

Intended Audience

The intended audiences are professionals working in or consulting for industries that employ Six Sigma, or for those planning to introduce these methodologies.

Benefit to Attendees

The attendee will benefit from learning methodologies and terminologies associated with Six Sigma, as well as be able to "speak the language" of customers who utilize the Six Sigma approach.

Course Introduction

Although Six Sigma has been around for years, it continues to grow in popularity and remains effective. Companies are improving quality while becoming more efficient and cost effective, and at the same time delighting their customers. But what is Six Sigma? There are a plethora of thick books on the subjects, and weeks of training that costs thousands of dollars. This course will provide a general introduction to Six Sigma, as well as explore proven methodologies to improving a process.

Course Content

The course content is in a PDF file (96 KB) An Introduction to Lean Six Sigma - Improving Quality, Efficiency, Profitability, and Customer Satisfaction. You need to open or download this document to study this course.

Course Content

1. Course Introduction
2. What is Six Sigma?
3. Why Six Sigma?
4. The Statistics behind Six Sigma
5. Six Sigma Fundamental Approach - the DMAIC Methodology
6. Design for Six Sigma - DFSS and DMADV
7. Key Participants
a. Project Champions or Sponsors
b. Six Sigma Consultants
c. Green Belt
d. Black Belts
e. Master Black Belts
f. Six Sigma Teams
g. An Efficient Team Activity - Brainstorming
8. Six Sigma Tools, and Diagrams
a. Cause and Effect Diagram
b. Matrix Diagrams
c. Scatter Diagrams
d. Pareto Diagram
e. Histogram
f. Control Charts
g. Other Graphs and Charts
9. Other Six Sigma Tools and Techniques
a. ANOVA (ANalysis Of VAriance)
b. Design of Experiments (DOE)
c. Quality Function Deployment (QFD)
d. T-Test
e. FMEA (Failure Modes and Effects Analysis)
10. Other Six Sigma Related Practices
a. Lean Manufacturing
b. 5S
c. TPM (Total Productive Maintenance)
d. OEE (Operational Equipment Effectiveness)
e. Poka-yoke
11. Keys to Six Sigma Program Success
12. Course Summary
13. References

Course Summary

By the end of the course, you should have learned the fundamentals/definitions of various aspects of Six Sigma and related approaches to improving processes. The next step is to implement portions or the complete approach to your application. But this will take commitment, as well as additional training. So go forth and be safe, efficient, produce quality products and services, make a good profit, and delight your customers!


Once you finish studying the above course content, you need to take a quiz to obtain the PDH credits.

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DISCLAIMER: The materials contained in the online course are not intended as a representation or warranty on the part of PDH Center or any other person/organization named herein. The materials are for general information only. They are not a substitute for competent professional advice. Application of this information to a specific project should be reviewed by a registered architect and/or professional engineer/surveyor. Anyone making use of the information set forth herein does so at their own risk and assumes any and all resulting liability arising therefrom.