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The Art of Negotiation

Course Outline

Like it or not, everybody is a negotiator. Itís something you do all the time in your work as well as in your personal life. In this course, you will learn the essential elements of successful negotiation: good preparation, effective communication, emotion control and proper closing. In addition, you will learn general negotiation skills such as strategies, tactics and styles to achieve the desired outcome. These skills will make you good at resolving any difference that may arise between you and others, and enable you to build, maintain, and improve important workplace and family relationships.

The course has a multiple-choice quiz at the end, which is designed to enhance the understanding of the course materials.

Learning Objective

At the conclusion of this course, the student will be able to:

Intended Audience

This course is designed for engineers, land surveyors, architects, contractors, or anyone who wishes to become a better negotiator and conflict manager.

Course Content

In this course, you need to study the materials contained in the following weblinks:

Weblink #1: Negotiation Strategies, Tactics, Styles & Glossary (PDF)
Weblink #2: Elements of Successful Negotiations (PDF)
Weblink #3: How Negotiation Works (HTML)

Please click on the above underlined hypertext to view, download or print the document for your study.

Course Summary

Negotiation is the core collaborative method in the conflict management. It is a process by which compromise or agreement is reached while avoiding argument and dispute. Specific forms of negotiation are used in many situations, from the legal system to labor disputes. However, general negotiation skills can be learned and applied in a wide range of activities.

Related Links

For additional information related to this subject, please visit the following websites or web pages:

Negotiation 101 - MIT OCW
16 Irrefutable Negotiation Tactics


Once you finish studying the above course content, you need to take a quiz to obtain the PDH credits.

Take a Quiz

DISCLAIMER: The materials contained in the online course are not intended as a representation or warranty on the part of PDH Center or any other person/organization named herein. The materials are for general information only. They are not a substitute for competent professional advice. Application of this information to a specific project should be reviewed by a registered architect and/or professional engineer/surveyor. Anyone making use of the information set forth herein does so at their own risk and assumes any and all resulting liability arising therefrom.