The Art of Negotiation
Like it or not, everybody is a negotiator. Itís something you do all the time in your work as well as in your personal life. In this course, you will learn the essential elements of successful negotiation: good preparation, effective communication, emotion control and proper closing. In addition, you will learn general negotiation skills such as strategies, tactics and styles to achieve the desired outcome. These skills will make you good at resolving any difference that may arise between you and others, and enable you to build, maintain, and improve important workplace and family relationships.
The course has a multiple-choice quiz at the end, which is designed to enhance the understanding of the course materials.
At the conclusion of this course, the student will be able to:
This course is designed for engineers, land surveyors, architects, contractors, or anyone who wishes to become a better negotiator and conflict manager.
In this course, you need to study the materials contained in the following weblinks:
Weblink #1: Negotiation Strategies, Tactics, Styles & Glossary (PDF)
Weblink #2: Elements of Successful Negotiations (PDF)
Weblink #3: How Negotiation Works (HTML)
Please click on the above underlined hypertext to view, download or print the document for your study.
Negotiation is the core collaborative method in the conflict management. It is a process by which compromise or agreement is reached while avoiding argument and dispute. Specific forms of negotiation are used in many situations, from the legal system to labor disputes. However, general negotiation skills can be learned and applied in a wide range of activities.
Related LinksFor additional information related to this subject, please visit the following websites or web pages:
Once you finish studying the above course content, you need to take a quiz to obtain the PDH credits.