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Barriers and Gateways to Communication

Course Overview

Communication is an essential skill for professionals, especially in the construction and manufacturing industries. It is a two-way process: sending and receiving. Many focus only on the sending portion. However, in order to be a great communicator, you must also learn to listen with understanding. This course presents an overview of communication barriers as discussed by the late Professors Carl R. Rogers and F. J. Roethlisberger in their famous article Barriers and Gateways to Communication published by the Harvard Business Review. Prof. Rogers is the creator of client-centered therapy and counseling, student-centered education, and person-centered approaches to human relations and community building. By adapting to these approaches, you will be able to overcome communication barriers and become an effective communicator.

This course includes a multiple choice quiz at the end, which is designed to enhance the understanding of the course materials.

Learning Objective

At the conclusion of the course, you will be able to:

Intended Audience

This course is designed for engineers, land surveyors, architects, contractors, or anyone who would like to improve their communication skills.

Course Content

Excellence in communication is achieved through many aspects, such as relevance, timeliness, credibility and thoughtfulness. To become a good communicator, one needs to understand all aspects of effective communication, which involve, among others, dealing with feelings, active listening, assertive communication, and empathy. This course focuses on how to identify communication barriers and how to overcome these barriers.

In this course, you need to study the materials contained in the following weblinks:

Weblink #1: Barriers & Gateways To Communication (HTML)
Weblink #2: Overview of Communication Barriers (PDF)
Weblink #3: Overcoming Communication Barriers (HTML)
Weblink #4: Overcoming Barriers to Communication (PDF, 22 KB)

Please click on the above underlined hypertext to view, download or print the document for your study.

Course Summary

Effective communication is one of the most important skills to develop for licensed professional such as engineers, architects and land surveyors. This course describes some of the common barriers to effective communication. These barriers can be overcome by listening with empathy.

Related Links

For additional technical information related to this subject, please visit the following websites or web pages:

Communication Barriers - Reasons for Communication Breakdown
Principles of Communication



Once you finish studying the above course content, you need to take a quiz to obtain the PDH credits.

DISCLAIMER: The materials contained in the online course are not intended as a representation or warranty on the part of PDH Center or any other person/organization named herein. The materials are for general information only. They are not a substitute for competent professional advice. Application of this information to a specific project should be reviewed by a registered architect and/or professional engineer/surveyor. Anyone making use of the information set forth herein does so at their own risk and assumes any and all resulting liability arising therefrom.